Hoover Website Review & Ratings + Hoover Coupons
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Hoover Website Review & Ratings + Hoover Coupons

Hoover: Products & Services

Hoover is the online store for Hoover vacuums, carpet cleaners, steam cleaners and hard floor cleaners, plus parts and filters for their products. Hoover carries many brands and styles of homecare products like Wind Tunnel, Dirt Devil, Medisana, Regina, and Royal Vacuums in both bagless and bag style as well as uprights and canister models.

Products available from Hoover:

Hoover: Company Background

Hoover was founded in 1908 by W.H. "Boss" Hoover and Murray Spangler inventor of the first vacuum. Hoover quickly became a household icon and one of the most trusted brands in America. Today, Hoover is part of TTI Floor Care North America, headquartered in Glenwillow, OH.

Contact information for Hoover:

  • Phone: (800) 321-1134
  • Fax: (440) 996-2003
  • Address: 7005 Cochran Rd, Solon, OH 44139
  • Email: lisa.thomas@ttifloorcare.com
Hoover: Customer Feedback & Reviews

Customer reviews for Hoover are generally mixed customers really like the products or they dont like them at all. The Hoover site recieves decent marks from customers on their selection of products but get negative comments on the prices.

Positive customer reviews commented on:

  • Great products.
  • Good customer service.
  • Fast shipping

Negative customer reviews commented on:

  • Poorly constucted products.
  • Expensive compared to competition

Some customer reviews were:

"Great value. I have always liked Hoover products. This is another easy to use Hoover vacuum. I was tired of the bagless style, as in my opinion, they are too messy. I chose this one for that reason. I also like the hand tools, extra stretch hose and the red color. It has great suction both as an upright and above floor vacuum."

"Don't buy it. Read this entire review. I've never written a review before, but I was so dissatisfied I didn't want anyone else to haul it home and have to haul it back. Does NOT run smoothly on bare floor (doesn't matter if the brushes are on or off#. Cord and attachment hose GET TANGLED. Extender wand is not easy to extend, DIFFICULT to lock in place, then DIFFICULT to unattach. DIFFICULT to turn the height adjuster #it's a push and turn, push to hard and it doesn't work, my husband actually had to turn it for me - and I don't let anybody touch my vacuum!# Very disappointed. It's going back. Also, if you do need a long cord, check out the product with the retractable cord. This has a long cord, put it kind of gets in the way. Also, be sure to start vacuuming on the left side of the room, if you begin on the right, the air movement from the filter #on the left of the machine) blows everything all over! Bigger mess than when I started."

"Although I had a bit of trouble getting this machine as the first one sent was defective, the replacement arrived quickly. I have travertine tile (very textured) floors throughout my kitchen and family room and NOTHING has ever gotten them clean of the Georgia red clay where I live! I have tried everything from a steam-mop machine to hands-and-knees scrubbing. This machine WORKS! The only other time I've seen them this clean was after paying for commercial cleaning which was quite expensive. I'm glad I decided to go with a replacement after getting one that didn't work the first time. I definitely recommend! A white paper towel wiped across the floor stays white...amazing."

Hoover: Business Credibility & Trustworthiness

Hoover is not accredited with the Better Business Bureau; Hoover does not have a BBB rating. Their BBB file was opened in 1968. Over the last three years,  there has been 146 complaints filed against Hoover with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Hoover were:

  • 2 complaints were due to advertising/sales Issues
  • 4 complaints were due to delivery issues
  • 34 complaints were due to guarantee/warranty Issues
  • 105 complaints were due to problems with product/service
  • 1 complaint was due to billing and collections. 
Hoover: Website Popularity & Google Ranking

Hoover website popularity:

  • Hoover has a worldwide Alexa traffic rating of 75,556 out of 30 million websites.
  • Hoover has an American Alexa traffic rating of 5,476
  • Hoover has a Google pagerank of five out of ten.
  • The Hoover site receives around 5,319 unique visitors daily,  which account for 20,212 daily page views. 
  • About 82% of the visitors to the site are American.
Hoover: Social Media Presence

Hoover social media presence:

  • Hoover can be followed on Facebook; they have 27,660 likes on Facebook and have 1,726 people talking about them. Hoover updates their Facebook page daily.
  • Hoover can be followed on Twitter; they have 806 followers on Twitter and have posted 318 tweets. Hoover tweets several times a day.
  • Hoover offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products. 
  • Hoover is on YouTube; they have uploaded 20 videos and have 129 subscribers
  • Hoover is on Pinterest; they have 196 pinned items
  • Hoover is on Google Plus
Hoover: Website Security & Safety

Hoover is GoDaddy.com verified and secured and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. The Google safe browsing page for Hoover can be viewed here.

Hoover: Pricing & Packages

Hoover does not offer very competitive prices on all their products. In a price comparison of three products, Hoover was the same price on one of the products, and Hoover was more expensive on two of the products than their leading competitors were.

Air™ Steerable Bagless Upright

  • Hoover: $189.99
  • Leading competitor: $189.99

FloorMate® SpinScrub® with Bonus Hard Floor Wipes

  • Hoover: $149.97
  • Leading competitor: $125.96

Max Extract® 60 Pressure Pro™ Carpet Deep Cleaner

  • Hoover: $249.99
  • Leading competitor: $206.99
Hoover: Shipping Rates & Policies

Hoover shippping costs and policies:

  • Hoover only ships within the United States.
  • Hoover does not ship to either PO box or APO/FPO addresses.
  • Hoover offers free standard shipping when customers purchase a Hoover vaccum for customers in the contiguous United States.
  • Hoover ships most products within 2-3 business days after the order is placed.
  • Shipping costs and options are available at the checkout.
Hoover: Payment Methods Accepted

Hoover accepts limited payment options. They accept:

  • MasterCard
  • Visa
  • Discover Card

Hoover does not accept PayPal a very secure way to pay for online purchases. Hoover does not accept any other online payment method like Bill Me Later, Google Checkout or Amazon Payments, nor do they accept money orders, wire transfers or checks of any kind. 

Hoover: Returns, Refunds & Exchange Policy

Hoover return and refund policy:

  • Hoover offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to manufacturers defect or error.

How to make a return:

  • Customers must contact Hoover customer service to obtain a RMA number.
  • Hoover customer service can be contacted at: (800) 944-9200 
  • The RMA number should be printed clearly on the outside of the package.

Returns should be sent to:

  • YRC Reverse Logistics, Inc.
  • 1536 Hutton Dr., Suite 130
  • Carrollton, TX 75006
Hoover: Product images & screenshots
Hoover Coupons
Get Up To 35% Off Select Hoover Home Accessories at Macys @ Hoover
Best Available Hoover Coupon:
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